Any questions or concerns, please contact: Kanna Creations at info@kannacreationscbd.com

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

We have a no-hassle return policy and will take a product back within those 30 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Discounted / promotional items are purchased “as is”. Exchanges are offered in cases of defective products and will be replaced at no cost to the customer. Refunds are not accepted on discounted / promotional items.

Late or missing refunds
(if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kannacreationscbd.com

Shipping
Before returning any products, please let us know via info@kannacreationscbd.com in case we don’t receive your package.

To return your product, you should mail your product to:

Kanna Creations,
Main Street
Upper Largo
Leven, Fife 8
United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item(s) over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Any questions or concerns, please contact Kanna Creations at info@kannacreationscbd.com